Detailed guides and 24/7 support for accounts, payments, games, and security.
Browse the sections below based on the type of issue or question you have.
Help with profile updates, password changes, and account verification.
12 GuidesDetailed guides for transactions via bKash, Nagad, Rocket, and bank transfer.
8 GuidesWhat to do when a game won't load, a bonus hasn't arrived, or you're experiencing slots issues.
15 GuidesAccount security, KYC verification, and reporting suspicious activity.
9 GuidesHow to use welcome bonuses, cashback, and promo codes.
10 GuidesGuides for installing, updating, and troubleshooting the Android & iOS apps.
6 GuidesA complete guide to understanding odds, bet types, and live betting.
11 GuidesHow to use deposit limits, self-exclusion, and cool-off features.
5 Guides
Foombet's support team is available seven days a week, 24 hours a day.
For the fastest resolution, use live chat. You'll typically get a response in as little as 45 seconds.
Email us for more complex issues. Attaching documents is quick and easy.
Join our official Telegram channel. Updates and support, all in one place.
The complete process from entering your mobile number to receiving funds in your wallet.
Everything from uploading your National ID to getting your account approved.
Find common causes and quick fixes all in one place.
From network issues to browser settings — all the fixes you need, in one place.
How to check whether your bonus wagering requirements have been met.
How to install the app via APK file, in addition to the Google Play Store.
How to find out why your account was suspended and how to reactivate it.
A simple guide to calculating potential winnings from your stake.
Can't find a solution to your problem?
Contact Support
Getting support on an online betting platform can be a frustrating experience — manuals written in English, robotic chatbots, and endless waiting. foombet is changing all of that. Our support team communicates in Bangla, understands your issues in Bangla, and resolves them in Bangla.
Foombet's live chat is available 24 hours a day, seven days a week. On average, a real person responds to your chat in just 45 seconds — no bots, no pre-recorded replies, just dedicated attention to your specific issue. Whether a payment is stuck, a game won't load, or you have a question about a bonus, live chat is always the fastest way to get it sorted.
Many players wonder — is KYC verification actually necessary? Yes, and it's there to protect you. If someone tries to hack your account, KYC is what proves who the real owner is. The process on foombet is straightforward — just upload a clear photo of your National ID or passport. Approval usually comes through within an hour. If you run into any difficulty, reach out to the Help Center and our team will assist you directly.
A deposit that hasn't arrived in your wallet is the most commonly reported issue. In most cases, it's caused by a temporary mobile network delay that resolves within a few minutes. If you've waited more than 15 minutes, contact live chat with your transaction reference number — foombet's payment team will verify and resolve it right away.
The same process applies for withdrawals — contact support with your request number and a description of the issue. No legitimate withdrawal request on foombet is ever permanently blocked. If a technical issue causes a delay, the support team actively works to resolve it and keeps you updated throughout.
If a game disconnects unexpectedly or your internet drops, foombet's system automatically saves your progress. When you log back in, the game will resume exactly where you left off. If that doesn't happen, take a screenshot and contact support — the issue will be resolved within 24 hours.
Foombet is committed to resolving every issue quickly and transparently. All complaints are logged and guaranteed a resolution within a set timeframe. Our goal is simple: every player should feel heard.
Tips: Before contacting support, have your transaction ID or game round number ready. This significantly speeds up the resolution process.
Support Hours: foombet's live chat support is available 24/7. Email support is typically answered within 2–4 hours, though response times may be slightly longer during peak hours.
Warning: foombet will never ask for your password or OTP over the phone or through any external channel. If you receive such a call or message, report it to our support team immediately.
Join foombet and enjoy all the benefits — including 24/7 support.